Help Center

Everything you need to run Bio Hub.

The same guide built into the plugin, laid out here for easy reading and sharing. Something broken right now? Jump straight to Troubleshooting.

Getting started Building your page Design & themes Selling & payments Leads & email Legal pages Analytics Domains, QR & sharing Agency & reseller FAQ Troubleshooting
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Getting started

1. Connect Bio Hub to your account

Bio Hub builds and stores your pages here, but your plan lives on the LynkTrails server — that's what decides which features are unlocked.

  1. Open Bio Hub → Settings.
  2. Paste your license key (looks like LYNK-XXXX-XXXX) from your purchase email.
  3. Press Connect / Activate — you should see a green Connected status.

You do not normally need to type a server URL — the plugin knows it. Locked features stay visible with a 🔒 so you can see what an upgrade adds.

2. Build your first page

  1. Bio Hub → New Bio Page.
  2. Press ✨ Start from a template and preview a few — the preview is the real page, not a mock-up.
  3. Choose Use this template (full layout + starter content) or Colours only (keeps your blocks).
  4. Replace the placeholder name, bio and avatar with your own, edit the starter blocks, then Save and Publish.

Save and Publish are different. Save stores your work privately; Publish makes it live. Editing a published page never changes the live version until you publish again.

3. Share it

Your page lives at yoursite.com/bio/your-slug. Use Copy link on the page row, or the QR code for print and packaging.

You can change the slug any time in the studio's Settings tab — the old address stops working immediately, so update it wherever you've shared it.

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Building your page

Block types

  • Link — a button to anywhere. Add a description; it's the single biggest thing that increases clicks.
  • Header / Text — section titles and paragraphs.
  • Image / Embed / Video — pictures, or a pasted YouTube/Vimeo/Spotify/Form/Calendly/Maps link that becomes a working embed.
  • Latest YouTube video / Instagram grid — auto-populate from your channel/account, refreshed at Save/Publish.
  • Product / Paid link / Tip jar — anything you sell (see Selling & payments).
  • Email / Phone capture — collect subscribers (see Leads & email).
  • Custom code — raw HTML/JS for anything else (premium).

Groups & the per-block settings drawer

Under Groups, create a named folder (e.g. "Social") and assign blocks to it — a labelled header appears above their links. A group has no drag handle of its own; it follows its topmost assigned link.

Every block's ⚙ drawer holds description/kicker typography, card style, featured highlight, thumbnail, schedule, lock, animation, and per-block Advanced CSS (target it with #lt-b-{key}).

Header & footer sections

Above and below your links you can add non-button sections: an eyebrow, headline, note, divider, stats row ("500+|Happy clients"), CTA strip, brand block, or nav bar — this is what makes a page look designed rather than a list of buttons.

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Design & themes

Theme, layout and background — three separate things

  • Theme = colour palette + font (37 available).
  • Layout = the SHAPE of the page (13 available: stack, grid, editorial, boutique, showcase, compact, split, zigzag, spotlight, masonry, carousel, magazine, timeline).
  • Background type = solid, two/three-colour, mesh, or animated.

If a layout looks like it did nothing, check your plan — several premium layouts fall back to a simple stack without the right tier.

Deep customization

In the studio's Design tab: colours and gradient stops (up to seven), fonts, button styles, link radius/gap, content width, avatar shape/size/border, logo, page borders, glass/glow/shadow effects, background image or video, and page-level custom CSS. Typography is per-element — a block's title, description and kicker each get their own font, size, colour, weight and alignment.

Templates

44 templates across every niche, each with a real layout, its own copy, and a written description under every button. Always preview first — it renders the actual page. Use this template replaces your blocks; Colours only keeps your blocks and changes just the look.

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Selling & payments

Two ways to sell

External link — the button opens your existing store or checkout; we take nothing and handle nothing.

Built-in checkout — the buyer pays through your own Stripe or PayPal, connected in Settings. The money goes directly to you — 0% commission.

Setting up payments & delivery

Enter your Stripe secret key and/or PayPal client ID + secret in Settings → Payments, then pick a default gateway. In a Product/Paid block's drawer, set delivery to an unlock link, a file, or a themed message — and optionally add the buyer to your email list or show an upsell after purchase.

Ads (AdSense)

Connect your own Google AdSense account under Settings → Ads and keep 100% of what Google pays you. Needs an AdSense account already approved by Google — Bio Hub only connects to it. Ads never render in the builder preview by design; check the live published page.

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Leads & email

Collecting emails and phone numbers

Add an Email/Phone capture block. Everything collected appears under Bio Hub → Subscribers, exportable as CSV.

Sending them to your email tool

Bio Hub → Integrations connects Mailchimp, Klaviyo, Kit, Brevo, MailerLite, ActiveCampaign, GetResponse, Mailjet, SendGrid, Google Sheets or any webhook (Zapier, Make) — connect several at once, one failing doesn't stop the others.

Instagram DM automation

Turns a Link block into an engagement trigger: clicking it sends an automatic DM from your connected Instagram account. Connect Instagram under Integrations once, then switch on Auto-message on click in that block's drawer — with optional new-follower-only, once-per-24h, and daily-limit rules.

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Analytics

What's measured

Bio Hub → Analytics shows page views, clicks per link, click-through rate, and — with the right plan — unique visitors, countries, cities, devices and traffic sources. Automated traffic (bots, link previews, uptime monitors) is counted and excluded separately.

Visitor data & your responsibility

Visitor IP addresses are recorded so you can spot repeat visitors and investigate abuse. In the UK/EU an IP counts as personal data — say so in your privacy policy (the built-in template already does). You can switch to network-only storage, or erase a specific visitor's data, under Analytics.

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Domains, QR & sharing

Where your page lives

By default: your own domain, no extra setup. With the right plan you can use a custom domain, or host on the LynkTrails domain instead — both set in the studio's Settings tab.

QR codes, sharing & republishing

Every page has a QR code for print and packaging, plus a share menu for WhatsApp/X/Facebook/email. ↻ Republish all on the pages list rebuilds the live copy of every published page after a restore or design update — your content isn't touched, only the published copy refreshes.

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Agency & reseller

Agency

On plans that include Agency, Bio Hub → Agency lets you add clients, assign each a plan, set access levels, manage your team and message clients directly.

Reseller

Reseller plans can issue Bio Hub licenses to your own customers, set custom pricing, and track commissions/payouts under Bio Hub → Reseller. Each license uses one token from your pool.

Frequently asked questions

How many pages can I create?

Your plan decides. The pages list shows "X of Y used" — at the limit, the New Bio Page button disappears.

Do I pay commission on sales?

No. Buyers pay through your own Stripe or PayPal account, so the money goes directly to you.

What's the difference between Save and Publish?

Save stores your work privately. Publish makes it live. Editing a published page never changes the live version until you publish again.

Will my page stay online if my license lapses?

Yes. Live pages keep serving. Premium styling reverts and you can't publish new changes until it's renewed — we withhold the service, we don't take your site down.

Can I use my own domain?

Yes, on a plan that includes custom domains — set it in the studio's Settings tab.

Does it work on mobile?

Yes — every theme and layout is designed mobile-first, which is where nearly all bio-page traffic comes from.

Can I sell digital downloads?

Yes — use a Product or Paid block with built-in checkout, and set delivery to File.

Can I schedule a link to appear later?

Yes — set a schedule start and end in the block drawer, it appears and disappears on its own.

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Troubleshooting

My page shows 404 / Page not found.

Three causes, in order of likelihood: (1) the page is saved but never published — open it and press Publish; (2) permalinks need refreshing — go to Settings → Permalinks and press Save without changing anything; (3) the slug was changed and you're using the old address.

My changes aren't showing on the live page.

You saved but didn't publish — Save is private, Publish is live. If you did publish, your browser or a caching plugin may be serving the old copy — hard-refresh with Ctrl+Shift+R and clear any cache plugin.

The page looks different from the builder preview.

Publish again — the live page is a copy captured at publish time. To refresh every page at once, use ↻ Republish all.

It says "credentials saved but the server did not confirm."

Your host is blocking the connection. The plugin automatically retries a different route — press Connect once more. If it persists, ask your host whether /wp-json/ is blocked.

A feature I pay for shows as locked.

Entitlements are cached for about ten minutes. Open Settings and press Connect/Activate to re-check immediately.

The builder is blank, or buttons do nothing.

Nearly always a cached script from a previous version — hard-refresh with Ctrl+Shift+R or open the page in a private window.

The Buy button goes to my home page.

The block has neither a URL nor a configured checkout — open its drawer and set an external link, or choose built-in checkout with a price and a connected gateway.

Payment succeeds but nothing is delivered.

The block has no delivery configured — in its drawer, set Deliver to an unlock link, a file, or a message.

Still stuck?

Open a ticket under Bio Hub → Support (inside the plugin) or email support@biohub.lynktrails.com. Include what you were doing, what you expected, what happened, the page address, and a screenshot of the browser console (F12) if the builder is involved.

Still need a hand?

We read every message.

Existing customers get the fastest reply from the Support tab inside Bio Hub itself. Everyone else — reach us here.

Contact Us