Bio Hub Refund Policy
1. What's covered
Your first purchase of a plan/tier is eligible for a refund within 10 days of that charge. A one-time deal (front-end or OTO/upsell) is covered the same way, within 10 days of its own charge.
Purchased directly from us → contact us at support@biohub.lynktrails.com or via the in-product Support ticket page.
Purchased via JVZoo or LaunchpadJV → refunds are typically requested through that marketplace's own refund process; we honor and act on refund notifications those platforms send us.
2. What's not covered
Renewals/rebills on a recurring plan, once 10 days have passed since that renewal charge. Add-on/OTO purchases bought well after the original purchase and outside that add-on's own 10-day window. Abuse of the guarantee may be declined at our discretion. Custom/enterprise arrangements, if any, follow their own written agreement.
3. What happens when a refund is issued
The associated license is marked accordingly and premium features tied to it stop being granted going forward — pages you already published on your own domain are not deleted or taken offline solely because of the refund. Add-on/OTO tiers stacked on top track their own validity independently, so refunding one tier does not automatically refund another unless you request that too.
4. How to request a refund
If purchased directly: open a Support ticket from inside Bio Hub, or email support@biohub.lynktrails.com, including your license key or purchase email and the reason for the request.
If purchased via JVZoo or LaunchpadJV: use that platform's refund request process, referencing your order/receipt ID.
We aim to process eligible refund requests within 10 days.
5. Governing law
This Refund Policy is governed by the laws of India, consistent with our Terms of Service, and subject to the exclusive jurisdiction of the courts at Ahmedabad, Gujarat, India.
6. Changes to this policy
The terms in effect at the time of your purchase govern that purchase; material changes will be posted here with an updated date.
7. Contact
Refund questions: support@biohub.lynktrails.com.